Outsourcing activity has shifted back to nearshore, and recent studies have shown these being the three main reasons, why:
1. Wages are rising in Philippines and India
2. Consumers are demanding contact center agents who speak American-accented English and Latin American Spanish.
3. Companies prefer to work with outsourcers who are geographically close and within the same time zones. Makes it easier to connect and develop a better B2B relationship.
Our bilingual call center nearshore to Tijuana, Mexico, provides our American clients with many benefits that they can’t get from offshore BPO services. Such as, American agents, multi cultured staff members, bilingual (English and Spanish), U.S. educated and trained by American business owners with 15 years of of expertise in successfully establishing U.S. and Canadian companies in Baja California.
Would you like to have a reliable, state-of-the-art call center close to you, at a fraction of the cost of a U.S. call center? Contact us today!